Frequently Asked Questions
Everything you need to know about shopping with JustCallMeKoko LLC.
How long will it take for my electronics order to arrive?
Standard shipping typically takes 3-7 business days. We process all orders within 24-48 hours, and you will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for defective or damaged items?
We offer a 30-day return policy on all electronic components and devices. If your item arrives damaged or is found to be defective, please contact our support team immediately for a pre-paid return label and a full refund or replacement.
Do your products come with a manufacturer warranty?
Yes, most electronics sold at JustCallMeKoko LLC come with a standard 1-year manufacturer warranty. Specific warranty details can be found on the individual product pages or inside the product packaging.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and seamless checkout process.
Can I cancel or modify my order after it has been placed?
Orders can be modified or canceled within 2 hours of placement. Once an order has moved to the 'Processing' stage in our warehouse, we are unable to make changes, but you can initiate a return once the item arrives.
Do you offer technical support for the gadgets you sell?
Absolutely! Our team of experts is available to assist with setup and troubleshooting. You can reach out via our contact page or email us directly for technical guidance regarding your purchase.